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Hello Employers and Support Brokers,

Consumer Direct is pleased to announce that we will be implementing a new system when you contact us via the phone.   All calls will be directed to our contact center to provide better customer service to you and your employees.  This ensures your call is answered and followed up on as quickly as possible.

This change will go into effect starting June 8th, 2016.

When you call, we will still have an automated attendant, but the menu options will be different. After the prompt select:

1 for English
2 for Spanish

Once you have selected your option, your call will be placed in a queue and answered promptly by one of our highly qualified Customer Service staff.  This will not be your Program Coordinator, but your Coordinator will still be available to assist you as needed.

The Customer Service agents have been trained to help with:

  • Fax Verifications
  • Timesheet Help
  • Questions regarding pay
  • MyDirect Care (web portal) assistance
    • Password resets
    • Registration Assistance
    • Online Time Entry
  • General Questions regarding your program or the paperwork you have sent in
  • Information regarding pay dates and weeks
  • W2 reprint information and necessary paperwork

Please contact us if you have any questions about this change.


Janilee Macleod Program Manager
Idaho Consumer Direct